A Unique Children's Boutique
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FAQs

CONTACT INFO
108 Vista Way // Kennewick, Wa 99336 //. Info@pipsqueaks.org // 509.628.5603 // Hours:  Tuesday – Friday 10AM to 5:30PM / Saturday 10AM to 3PM / Closed on Sundays and Mondays.

SHIPPING
Most Orders will ship out within 48 hours of ordering (We do not ship on Saturdays, Sundays, Mondays, or Holidays). Direct shipping rates are incurred when orders are placed through our website. We provide shipping through USPS.

SHIPPING

All products sold in our store include free shipping to the US.  Shipping times vary for handmade items, and if there is a shipping wait it is noted in the individual listing.  Any delivery dates provided by Pipsqueaks are estimates.  We reserve the right to make deliveries in installments as products are ready.  Pipsqueaks will send you an email when your order has shipped and you may review your order and shipping information on your Account page.  We offer free shipping on all purchases over 25.00  in the USA.  All shipments go by way of USPS first class mail.  If you need an item quickly, please email for a priority/express rate: info@pipsqueaks.org

All shipments include tracking with delivery confirmation.  PLEASE MAKE CERTAIN TO SHIP TO A SECURE LOCATION. Please triple check your shipping address. We send your order to the exact address you provide and are not responsible for incorrect information. We will not process refunds or re-ship orders once delivery confirmation is received.

The risk of loss for all merchandise ordered on this website passes to you the buyer when the merchandise is delivered to our shipping carrier. In the unlikely event that your package is lost, stolen or damaged we are happy to provide the necessary documents needed to file a claim with the carrier. Once a Claim is filed the average wait time is 30 days. No refunds or replacement product will be issued until the claim is settled.  


International Customers:  We NOW SHIP to most countries.  If your country is not available at checkout please email: info@pipsqueaks.org. We will send you a quote based on your preferred order/shipping destination.  All international packages are shipped via USPS Mail.  We will provide a customs declaration number, but transit times and delivery are out of our control.  Please note that import duties and VAT charges can apply for deliveries outside of the United States. We have no control over these charges and cannot calculate what they might be as customs policies differ widely from country to country.  Customer is responsible for all import duties/customs charges.  Though it is very unusual, refunds for lost packages are NOT provided so purchase at your own risk.

RETURNS

You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  Beyond 7 days we do not offer refunds under any circumstance.

Returns/Exchanges are NOT available for clearance priced items. All sales are final for items purchased during an online clearance sale.

Returned items must be unworn and UNWASHED.  They must be returned in their original packaging.  Items that appear worn, or that have stains, smell of cigarette smoke, deodorant, dog hair or odors, etc will not be accepted. If an item has been worn once or the tags have been removed it will not qualify for a return. 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Return Address:
 
Pipsqueaks

108 Vista Way Kennewick, Wa  99336 

TERMS OF USE:

COLORS
We have tried our very best to display colors as accurately as possible of the products shown on the Pipsqueaks web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

PRICING POLICY
Our commitment is to offer convenience, service, and product availability on-line at reasonable prices every day, with certain limited time offerings of merchandise at promotional prices. While merchandise offered on-line at pipsqueaks.org will usually be priced the same as merchandise offered at participating retailers, in some cases, retailers may have different prices or promotional events at different times.

CORRECTION OF ERRORS AND INACCURACIES
The information of this web site may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies, or omissions and to change and update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies, or omissions may relate to product description, pricing, and availability. We apologize for any inconvenience this may cause you.

TYPOGRAPHICAL ERRORS
In the event an incorrect price due to typographical error or systems error, Pipsqueaks shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Pipsqueaks shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

USE OF SITE
Harassment in any manner or form of the site, including via e-mail and chat or by obscene or abusive language is strictly forbidden. Impersonation of others, including a Pipsqueaks or other licensed employee, host, or representative as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through this site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or organization.

ENFORCEMENT OF TERMS AND CONDITIONS
By accessing and using the pipsqueaks.org web site, you agree that your access to and use of this web site is subject to these Terms and Conditions, as well as all applicable laws, as governed and interpreted pursuant to the laws of the State of Washington, United States of America.

WHAT DO WE USE YOUR INFORMATION FOR?
Any of the information we collect from you may be used in one of the following ways:

*To personalize your experience
(your information helps us to better respond to your individual needs)

 

  • To improve our website

We continually strive to improve our website offerings based on the information and feedback we receive from you

 

*To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs

*To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

  • To administer a contest, promotion, survey or other site feature

 

  • To send periodic emails

The email address you provide when placing your order, will only be used to send you information and updates pertaining to your order.

 

Note: If at any time you would like to unsubscribe from receiving future emails, simply select the unsubscribe link in the newsletter or send us an email at lisa.pipsqueaks@gmail.com

HOW DO WE PROTECT YOUR INFORMATION?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financial, etc.) will not be stored on our servers.

DO WE USE COOKIES?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

ONLINE PRIVACY POLICY
This online privacy policy applies only to information collected through our website and not to information collected off-line.

YOUR CONSENT
By using our site, you consent to our websites privacy policy.

CHANGES TO OUR PRIVACY POLICY 
If we decide to change our privacy policy, we will send an email notifying you of any changes.

CONTACTING US 
If there are any questions regarding this privacy policy you may contact us using Contact tab.